Privacy Policy
This Privacy Policy describes how www.vitalhemp.ch (the “Site” or “we”) collects, uses, and discloses your personal information when you visit the Site or make a purchase on the Site.
Collection of Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information when you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the following information) as “Personal Information.” Please see the list below for more information about what Personal Information we collect and why.
Device Font
Examples of Personal Information collected: web browser version, IP address, time zone, cookie information, what websites or products you view, search terms, and how you interact with the Site.
Purpose of Collection: to load the Site accurately for you and to perform analytics on Site usage to optimize our Site.
Source of Collection: Collected automatically when you access our website using cookies, log files, web beacons, tags, or pixels.
Order Information
Examples of Personal Data collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Purpose of Collection: To provide you with products or services to fulfill our contract, process your payment information, arrange shipping and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and, when they match the preferences you have shared with us, provide you with information or advertisements related to our products or services.
Source of Collection: Collected from you.
Disclosure for a Business Purpose: Shared with our processor WordPress, SALES CHANNELS, PAYMENT GATEWAYS, SHIPPING AND FULFILLMENT APPS.
Customer Support Information
Examples of Personal Data collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Purpose of collection: to provide customer support.
Source of collection: collected from you.
Disclosure for a Business Purpose: OFFLINE DATA, PURCHASED MARKETING DATA/LISTS
Minors
The Site is not intended for use by anyone under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.
Sharing of Personal Information
We share your Personal Information with service providers to help us deliver our services and fulfill our contracts with you, as described above.
We use Google Analytics to understand how our customers use the Site. For more information about how Google uses your personal information, please visit: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We share information about your use of the site, your purchases, and your interaction with our ads on other sites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may opt-in to, depending on your location).
FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
In addition, you may opt-out of some of these services by visiting the Digital Advertising Alliance opt-out portal at http://optout.aboutads.info/.
Use of Personal Information
We use your personal information to provide our services to you, including: offering products for sale, processing payments, shipping and fulfilling your order, and keeping you updated on new products, services and offers.
Legal Basis
Under the General Data Protection Regulation (“GDPR”), if you are located in the European Economic Area (“EEA”), we process your personal information on the following legal bases:
Your consent;
The performance of the contract between you and the Site;
Compliance with our legal obligations;
To protect your vital interests;
Retention
When you place an order through the Site, we will retain your personal data for our records unless you ask us to delete that information. For more information about your right to erasure, see the “Your Rights” section below.
Automated Decision Making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (including profiling) where that decision produces legal effects concerning you or otherwise significantly affects you.
Our processor, WordPress, uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that contain elements of automated decision-making include:
Temporary rejection list of IP addresses associated with repeatedly failed transactions. This rejection list persists for a short number of hours.
Temporary rejection list of credit cards linked to rejection of IP addresses. This opt-out list will last for a short number of days.
GDPR
If you are located in the EEA, you have the right to access the personal data we hold about you, to port it to a new service, and to request that your personal data be corrected, updated, or deleted. If you would like to exercise these rights, please contact us using the contact information provided below.
Your personal data will initially be processed in Ireland and then transferred outside of Europe, including to Canada and the United States, for storage and further processing.
Cookies
A cookie is a small amount of information that is downloaded to your computer or device when you visit our website. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies improve your browsing experience by enabling the website to remember your actions and preferences (such as login and region selection). This means that you do not have to re-enter this information each time you return to the website or navigate from one page to another. Cookies also provide information about how people use the website, for example, whether they are visiting the site for the first time or if they are a frequent visitor.
We use the following cookies to optimize your experience on our website and to provide our services.
How long a cookie stays on your computer or mobile device depends on whether it is a “persistent” or a “session” cookie. Session cookies last until you stop browsing, and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent, expiring between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in a number of ways. Please note that removing or blocking cookies may negatively affect your user experience and parts of our website may not be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in the Tools or Preferences menu of your browser. For more information on how to change your browser settings or block, manage or filter cookies, please consult your browser’s Help file or visit websites such as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties, such as our advertising partners. To exercise your rights or opt out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.
Do Not Track
Please note that we do not alter our data collection and use practices when we detect such a signal from your browser because there is no uniform industry understanding of how to respond to “Do Not Track” signals.
Changes
We may update this Privacy Policy from time to time to reflect, for example, changes in our practices or other operational, legal or regulatory reasons.
Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@vitalhemp.ch or by mail using the details provided below:
VitalHemp Swiss GmbH, Falterstrasse 6, 4104 Oberwil, Switzerland
